FAQ - Frequently Asked Questions

Absolutely, we are your one-stop-shop. We can design your logo; provide you with all your branding requirements. We will register your domain name, find hosting, create email accounts, design and build your website and create any print media or videos that you want to promote your new business. We can also provide you with an online marketing strategy for your new business, in a way that gives you the best bang for your buck.

Absolutely! We can study your current website, analyse it, discuss your goals, and redesign your website according to your requests.

In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, and articles, soft copy of forms for downloading are optional and can be incorporated if you have them.
Logo
Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .PDF or .EPS or .GIF or .JPG or .PNG or .PSD or .TIF format, that would be preferred. If you do not have a logo, we can design one for you and any additional branding you may need.
Text or Content
If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. Our next preference is to scan text from a printed page. If you do not have any existing content, we provide content writing services also.
Photos
Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. We prefer these to be provided in electronic format, if you only have hard copies, we are happy to scan the images for you.
Suggested Keywords
Although we do extensive research on all keywords and phrases for each website that we build, we realise that no one know your business better than you. We would like you to provide use with around 25 keywords that you think people would use to find your business in a Google search. You can submit as many keywords that you can think of. Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We use these as a starting point in our research to determine which keywords and phrases to use to best drive potential customers to your new website.

Websites are quoted as a fixed bid project. The cost structure is based on the package selected, the complexity of functionality, the size of the website, and the need for marketing support such as search engine optimization, copywriting, and social media integration. Every project is unique and we try to make sure our pricing is based on your specific needs and not what we think the market will tolerate.

There are a number of websites that offer affordable stock images for use in website and multimedia design projects. We also have licenses for many stock photos so we can provide you with a number of different choices or we can choose which images to use for you.

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. We pride ourselves on delivering our projects on time in scope and on budget.

In the majority of cases a meeting isn’t necessary and most of our work is generally completed with contact via email and telephone but if you prefer to have a meeting we are more than happy to come to you. So you are always in the loop, we create an online portal so you can view and comment on all the work we do for you. We then liaise with you regularly to discuss the project and make sure you are happy with the progress.

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance so that your website will always be up to date with the latest features and security updates. We also provide online marketing services to drive traffic to your new website. You can view some of our services here.

You may move your website to another web hosting service at any time. Once your website has been completed, we can send you a copy of the website or provide ftp access so you can access the files. This copy of your website is for your retention. We will even set your site up at its new location free of charge.

It is helpful to us if you are able to provide text and photographs in electronic form. Images in JPG – TIFF – PDF – PSD – EPS or AI format, text in MSWord or an equivalent format.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated every few months as the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Yes with our Content Management System all web pages created are Search Engine Friendly – you can even add your own search engine Meta-tags to each individual web page if desired. The CMS tools are easy to use – effective and intuitive. We will provide all tutorials needed to maintain your website.

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website with us, that price is strictly adhered to.

To provide you with an ongoing system for educating current and future employees, we will create an eLearning centre which is a password accessed area of your website. The eLearning centre will consist of interactive tutorial movies on all aspects of maintaining your website. Step by step instructions on editing current pages as well as the creation of new pages, adding news etc.

We specially design and create these tutorials based on your business processes and company needs. Other clients have found these tutorials incredibly helpful in training staff to perform simple tasks to keep your website current and up to date.

Our primary goal in creating an efficient content management system is to provide a flexible robust system that allows for future technologies while at the same time being extremely user friendly. The database of tutorials insures that any process is fully documented for training new employees.

Control Panel
ProMedia creates a customized password protected control panel designed for your needs to maintain the site. We create the control panel specifically to your needs and work processes, and create a simple to use interface with one click access to the areas you need to manage.

No, once your website is designed it belongs to you and you can commission anyone to update it for you – although if you would rather leave the management of your website to us, we are more than happy to do this for you. If you choose a Content Management System, and would like to manage the website yourself, we provide you with a library of online tutorials that will allow you to manage all the different aspects of your new site yourself.

We design all our websites to be responsive to the device they are being viewed on which means your website will always look and function optimally regardless of whether it is being viewed on a desktop computer or an iPhone.

Yes – we are your one stop company to provide all your web services. We can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Yes we provide Google analytics web tracking which records where you visitors are coming from and which pages they look at, how long they stayed on each page, on what page they left your site, which search engines and keywords are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you wish your customers’ payments to be “cleared on line” we can interface to organisations like Worldpay, PayPal, Nochex or whichever third party you wish to use. You can also manage your online store easily from the back end of the site. We provide all tutorials on how to manage every aspect of your online business.

There are various methods available to you. We would need to talk to you to establish your requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own card machine and process the card payment yourself or have a direct link to your bank from your online store which we can set up for you. The second method uses a third party online site (e.g. Paypal).
We will be happy to advise you of which would be the best solution for your needs.

The cost of a website varies depending on the site and complexity. If you fill out our FREE QUOTE FORM we can send you an estimate of all costs.

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is smaller and was designed without using this type of system and you don’t have any HTML skills,

No, we can provide you with hosting on our Australian based servers. We can also take care of registering your domain name too.

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection. You can read more about content management here.

Absolutely. We will help you create an online marketing strategy that will best suit your business. For some aspects of this we will provide you with a list of some excellent SEO companies that we have worked with in the past (there are many sharks out there that will just take your money). We don’t do some of these services in house as there are some aspects of online marketing that are better handled by larger companies with access to more resources.
We always do the best by our clients. We set all this up for you and manage any third party connections so you don’t have to deal with anyone but us.

Are you ready to get started on your project? Get a FREE NO OBLIGATION Quote from Us!